Terms & Conditions | MG Health Tech Inc.

Terms and Conditions

Effective Date: 27th Aug 2025

1. Introduction

Welcome to MG Health Tech Inc, Office Evolution 8720 Silverado Trail, STE 3B,McKinney, TX 75070 ("we," "us," or "our"). These Terms and Conditions of Use (the "Terms") govern your access to and use of the platform, including the App, the associated wearable device, and any content, functionality, and services offered through the them. By downloading, installing, accessing, or using the App, you agree to be bound by these Terms.

2. Description of Services

Our Services include mobile applications, web platforms, and connected devices designed for digital health monitoring and related technology solutions. These Services provide real-time access to health and wellness data and allow connectivity with healthcare providers through secure data sharing.

Please note:

The Services do not provide emergency medical services.

They do not replace in-person medical care.

They are not intended for diagnosing or treating severe or critical medical conditions.

3. User Accounts

The users are required to create an account by providing basic information about the user to access certain features of the App. It shall be the responsibility of the user to maintain the confidentiality of their account credentials and for all activities that occur under their account. User must agree to provide accurate and complete information when creating the account. The developer reserves the right to suspend or terminate an account if there is any suspicious of any unauthorized use or violation of these Terms.

4. Medical Disclaimer

The Application is not to be treated as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider for any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read or accessed through the App. If you are experiencing a medical emergency, call your local emergency number immediately. The developer shall not be held liable for any negligence that may accrue by any user for not seeking professional medical advice while using the application.

5. User Content

Users can submit content to the App, such as health information or messages to healthcare providers (where applicable). However, Users are solely responsible for the information submitted.It is assumed that user possess all necessary rights to the content which are submitted and that it does not violate any third-party rights. The developers reserve the right to remove any content that is deemed inappropriate or in violation of these Terms.

6. Privacy

Your privacy is important to us. Our Privacy Policy, which is available at https://www.mghealthtech.com/privacy-policy explains how we collect, use, and share your information.

7. Termination

We may terminate or suspend your access immediately, without prior notice, for any breach of these Terms. Upon termination, your right to use the Service /APP shall be ceased immediately.

8. Intellectual Property

The application and its content, including but not limited to text, graphics, logos, and software, are owned by MG Health Tech Inc or our licensors and stands protected by copyright and other intellectual property laws. The applications and its contents and any information in relation to the application either on mobile or web may not be copied, reproduced modified, or distributed in any content from the application without our prior written consent.

9. Disclaimer of Warranties

The App is provided "as is" without any warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the fullest extent permitted under applicable laws, including but not limited to the Indian Contract Act, 1872, the Information Technology Act, 2000, and relevant consumer protection statutes, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or other intangible losses, whether arising directly or indirectly, in contract, tort (including negligence), or otherwise, resulting from your use of the App or the Services.

11. Use of the Service

a) License:- We grant the users, a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes, subject to these Terms and in accordance with applicable laws of India.

b) Restrictions:- The users agrees not to:

I. Use the Service for any unlawful or unauthorized purpose, including any activity prohibited under the Information Technology Act, 2000, and its associated rules.

II. Modify, copy, reproduce, republish, upload, post, transmit, or create derivative works based on the Service, except as expressly permitted under Indian copyright law.

III. Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service, except where expressly allowed under Section 52 of the Copyright Act, 1957.

IV. Share, disclose, or transfer your account credentials to any unauthorized third party, or allow any unauthorized access to the Service, in violation of applicable data protection and privacy laws.

12. Commercial Terms

a) Discontinuation & Account Closure

I. Users may discontinue use of at any time by initiating account closure.

II. Upon closure, all associated data will be permanently deleted. Users must export or transfer data before initiating closure, as deleted data cannot be recovered.

III. For paid services, access will terminate at the end of the subscription period. No refunds shall be issued for early termination unless required under applicable Indian law.

b) Subscription Terms & Auto-Renewal

I. Subscriptions for using Software shall be monthly, annual, or continuous. Unless cancelled, subscriptions will auto-renew at the prevailing rate.

II. Apart from Clause 12 (a) (i) above, when any purchases made through App Stores like Playstore or AppStore etc., then all sales terms and conditions of the respective App store is applied to such purchases.

III. In compliance with RBI’s e-mandate guidelines, auto-debit transactions for recurring payments require user authentication. Users may receive advance notifications before renewal charges are applied.

IV. Users may cancel subscriptions at any time. Cancellation will take effect at the end of the current billing cycle. No prorated refunds will be issued unless the service is defective or inaccessible.

c) Fee Structure & Payment Obligations

I. Premium services are subject to applicable fees as per the prevailing price list. These fees are payable in advance and non-refundable unless otherwise mandated by law.

II. If services are purchased via third-party platforms (e.g., App Store, Google Play), their respective terms and conditions shall apply to the transaction.

III. MG Health Tech Inc reserves the right to revise service fees. Users will be notified at least 30 days in advance of any price changes.

d) Commercial Use

I. Charges for software Services shall be as per the current price list and billed periodically. In case of failed auto-invoicing, manual invoicing will be initiated, and associated bank charges shall be borne by the License.

II. MG Health Tech Inc may revise fees with one month’s prior written notice.

III. No refunds shall be issued for service interruptions caused by the Licensee’s equipment or connectivity. However, if the service is unavailable due to MG Health Tech Inc.’s fault, users may seek redressal under Section 49 of the Consumer Protection Act, 2019.

IV. Fee-related disputes must be raised in writing before the invoice due date. Undisputed amounts must be paid on time. If a claim is rejected, the full amount plus interest shall be paid within 14 days.

V. Late payments shall attract interest at 11% per annum. MG Health Tech Inc.may recover invoicing and collection expenses.

VI. MG Health Tech Inc, may suspend or terminate access to the Team Pro Service in case of non-payment, following due notice.

13. Free Trials & Promotional Offers

a) Free trials may be offered for limited durations. Users will be informed of applicable charges prior to trial expiry.

b) If not cancelled before the trial ends, the designated payment method will be charged automatically.

c) Promotional communications may continue post-cancellation unless explicitly opted out.

14. Return Policy

a) Trial and Subscription Charges

I. MG Health Tech Inc,shall provide a 14 day free trial for ‘Pro’ Services. Post- free trial, “Pro” subscription fees will be charged via the payment method provided at sign-up.

II. Under Indian law, automatic renewal must be disclosed clearly at the time of sign-up. Consumers must be given an easy cancellation option before renewal.

III. MG Health Tech Inc,must provide a transparent cancellation mechanism via portal or written notice, in line with Rule 5(3) of the E-Commerce Rules, 2020.

15. Fee Revisions

MG Health Tech Inc,may revise Service fees by giving one month’s written notice/intimation to registered e-mail or mobile number of users for their consent.

16. No Refunds for Service Interruptions

MG Health Tech Inc,does not refund fees for service unavailability due to user-side issues.However, under the Consumer Protection Act, 2019, consumers may seek redress if services are deficient or not delivered as promised.

17. Dispute Resolution

Claims must be submitted before invoice due date. Undisputed fees must be paid on time.If a claim is rejected, payment (plus interest) must be made within 14 days. However, consumers retains the right to approach Consumer Disputes Redressal Commissions for unresolved grievances.

18. Late Payment Penalties

Interest on late payments is 11%. Additional invoicing and collection costs apply.Under Indian law, such charges must be disclosed upfront and be reasonable. MSMEs may be protected under the MSMED Act, 2006.

19. Legal Compliance & Consumer Rights

As per consumer protection law, users are entitled to:-

a) Clear disclosure of subscription terms and auto-renewal clauses

b) Easy cancellation mechanisms without undue burden

c) Refunds for defective or inaccessible services

d) Right to file complaints with Consumer Disputes Redressal Commissions

20. Suspension and Termination

MG Health Tech Inc,have the liberty to suspend or terminate services for non-payment. Such action shall be taken after provding sufficient advance intimation and opportunity to the users.

21. Returns for Defective Products

Consumers must notify any defects in the appropriate channel and return the product within 48 hours of billing to the seller. Seller shall verify the issue projected by the user and shall replace/rectify the direct of the product, at no point, refund shall be permitted.

21. Returns for Defective Products

22. Delivery and Risk of Loss

Once the product is billed and delivered to the consumer/user, then the liability of usage risk transfers to the consumer upon delivery of the product.

23. Failed Delivery

Seller shall make maximum efforts to deliver the product as per the detials given by the user. If delivery fails due to reasons beyond seller’s or user’s control, the order may be treated cancelled and seller shall process the refund action. All such refunds shall be processed in 15 working days, post receipt of valid banking information from the user. Such refunds shall only be refunded to Original purchaser and not to any third party.

24. Order Cancellation

25. Return Procedure

Consumers shall not be allowed to return the used product, until unless the scenario mentioned in clause21 above.

26. Warranty

a) Limited Warranty - MG Health Tech Inc, issues a limited warranty of 12 months from the date of purchase. warranty for MG Health Tech Inc, products. For products sold in India, this warranty is subject to the provisions of the Consumer Protection Act, 2019 and shall be interpreted accordingly.

b) Limited Warranty

I. Services, Apps, User-Contributed Data, and Third-Party Materials

II. All digital services and third-party content are provided “as is”, without express or implied warranties. However, this disclaimer shall not override mandatory consumer rights under Indian law.

III. Consumers retain the right to: Seek remedies for misleading representations or deficient services as well File complaints for unfair trade practices or data-related grievances.

c) Warranty Coverage - MG Health Tech Inc, guarantees the original purchaser that the product will be free from defects in material and workmanship for one year from the date of purchase. Wristbands made of silicone or plastic are covered for one (1) year. Warranty applies only to products purchased new from authorized dealers in India.

d) Exclusions on warranty coverage – Apart from normal wear and tear (including battery degradation) any damges due to misuse, accidental damages, includes immersion in water and any other liquid damages, proximity or exposure to exessive heat, unauthorized repairs, or non-compliance with usage instructions commercial use, cracked/scratched displays, textile or leather straps, and MG Health Tech Inc, apparel, Products purchased second-hand or outside authorized channels are not covered under warranty coverage as per above clause given in 26 (a) & (b) above.

e) Warranty Remedies During the warranty period, MG Health Tech Inc, will repair or replace the product at authorized service centers in India. The consumer must provide valid proof of purchase, Warranty claims must be initiated within the warranty period.

27. Legal Rights

This warranty is in addition to all rights and remedies available under the Consumer Protection Act, 2019, including:

a) Right to replacement, refund, or compensation

b) Right to file complaints with District, State, or National Consumer Commissions

c) This warranty is in addition to all rights and remedies available under the Consumer Protection Act, 2019, including:

d) Right to replacement, refund, or compensation

e) Right to file complaints with District, State, or National Consumer Commissions

28. Dispute Resolution and Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, the App, the wearable device, the Services, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be resolved as follows:

a) Informal Resolution First – You agree to first contact us at privacy@mghealthtech.com to attempt to resolve any dispute informally. We will attempt resolution in good faith within thirty (30) days.

b) Binding Arbitration (U.S. Customers) – For customers based in the United States, disputes shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The arbitration shall be conducted by a sole arbitrator.

c) Arbitration (Indian Customers) – For customers based in India, disputes shall be resolved under the Arbitration and Conciliation Act, 1996. A sole arbitrator will be mutually appointed by both parties, failing which the arbitrator shall be appointed in accordance with the Act.

d) Governing Law – For U.S. customers, these Terms are governed by the laws of the State of Texas, USA, without regard to conflict of laws principles. For Indian customers, Indian substantive law applies.

e) Seat and Language:

U.S. arbitration: Dallas County, Texas, USA; English.

Indian arbitration: Salem, Tamil Nadu, India; English.

f) Confidentiality – Arbitration proceedings and all related documents shall remain confidential except as required by law.

g) No Class Actions – Claims must be brought in your individual capacity, not as a plaintiff or class member in a class, consolidated, or representative action.

29. Changes to these Terms & Conditions

We may update these Terms from time to time. We will notify you of any material changes by posting the updated Terms in the App. Your continued use of the App after the effective date of the updated Terms constitutes your acceptance of the changes.

30. Contact Us

If you have any questions about these Terms, please contact us:-

Address: MG Health Tech Inc, Office Evolution 8720 Silverado Trail, STE 3B,McKinney, TX 75070

E-mail: privacy@mghealthtech.com

Website: https://www.mghealthtech.com/